Assistant Station Manager

Job Responsibilities

• PV according to duty roster plan and when assigned by supervisors.
• Coordinate and respond to all emergency situations in the train with instruction from Operations. Control Centre (OCC).
• Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
• Handle and process transactions for passenger (e.g. problem cards, upgrades).
• Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
• Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
• Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
• Ensure the opening and closing of the station according to the appropriate timetable.
• Handles train and station incidents and emergencies (e.g. accident, assault and train relate...