Assistant Store Manager, College St – Full-time

RESPONSIBILITIES

Warmly welcome every customer and create a friendly, inclusive, and supportive atmosphere.

Represent Health Hut’s values in every interaction, whether in person, online, or over the phone.

Develop strong product knowledge across all brands and confidently share recommendations.

Build authentic connections through one‑on‑one conversations and thoughtful service.

Manage customer needs across all channels (in‑store, phone, email, Reamaze chat), resolving questions or concerns with care.

Process purchases and returns using Shopify POS and related apps.

Manage facial and mini‑facial event bookings, including payment processing.

Collaborate with the retail team to meet sales goals and share proactive ideas to enhance the customer experience.

Report buying trends and customer insights to managers.

Ensure smooth daily hand‑offs by sharing updates with the team at the end of each shift.