Assistant Store Manager - Customer Experience

Job Summary

PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. The position shares responsibility for the safety of people and pets, the efficient execution of daily tasks, and financial outcomes.

People Leadership Responsibilities

• Participate in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitate the associate experience and support associate development, including associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
• Address and administer associate complaints and grievances.
• Prioritize...