Assistant Team Leader- Cards Recovery

Job Purpose

To review and facilitate agencies that are assigned delinquent/charged-off accounts to collect/recover from. These customers being assigned would be delinquent and may also be Skip and the agency needs to appropriately follow up and recover dues owed to the bank.

Key Result Areas

• Communicate targets and assess performance on an ongoing basis to ensure that agencies are meeting/exceeding expected levels of performance.
• Will be tasked with managing larger agency relationships, revive struggling agency relationships or manage multiple agencies in critical/challenging geographies.
• Ensure follow ups done by the agency are captured on the collection system along with new contact details and be familiar with all process in the Agency Management Handbook.
• Resolve queries from Agencies daily thereby enabling them to manage customers and deal with objections and get customers to pay what is owed to the bank.
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