Assistant to head of customer service

Role Summary

The Assistant to the Head of Customer Service is responsible for providing comprehensive support to the Head of Customer Service and Customer Service Team and managing the departments operations, including handling of the daily required duties and supporting with planning and distributing information and to optimize workflow procedures in the office. Point of reference for all queries, requests or issues related to the Customer Service department.

Accountabilities / Key Performance Areas Assist Head of Customer Service and customer service department in managing daily operations to ensure positive, safe and profitable working environment. Maintain general company record system to uphold accurate files. Serve as the primary point of contact for internal and external colleagues on all matters pertaining to the Head of Customer Service. Provide gatekeeper and gateway role, providing a bridge for smooth communication between the Head of Customer Service and s...