Assistant VP, Customer Service

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary
The Team Lead reports to the VP and is responsible for overseeing the daily operations of the Contact Centre and walk‑in customer Service Centre to ensure a consistent and high‑quality customer and merchant experience.
The role focuses on people management, operational performance, service quality, and continuous process improvement. The incumbent will work closely with internal stakeholders to implement service initiatives, maintain operational discipline, and support the organization's customer service...