Assisted Travel Check-In Agent / Host

LOCATION: Stansted Airport REPORTING TO: Duty Manager SHIFTS: 4 on 4 offPAY RATE: £ per hourMain Duties & Responsibilities: To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger. • To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact. • Assign tasks to team members.• Ensure that all passengers are booked into the ABM Airport Inform system. • Ensure amazing customer service is provided to all assisted passengers at each point. • Ensure you fully adhere to the SLA times for all passengers in all areas • Expedite a smooth transfer throughout the terminal. • Ensure all passengers are in the system and closed with comments were needed. • Ensure all CSAs communicate with you immediately after arriving at the Desks. • Im...