Assoc Manager Operations Support

Be the product owner and primary point of contact of assigned Ops Support products – GC Operations department page on Merlin. Support Head of Ops. Support in managing GC Rooms Operations, Rooms Performance Tracking, Rooms people management, SOPs and Rooms operations projects.

Key Accountabilities

• Under the guidance of Ops Support Head, drive continuous improvement to the assigned Ops Support products – GC Operations department page on Merlin.
• Monitor and track the Rooms performance, generate reports to keep Ops leadership team informed. Identify trends, opportunities and raise issues / concerns for the Rooms team to take action to drive standardized operation and maximize potential.
• Support Ops Support Head in managing GC Rooms operations and people planning.
• Support new Rooms projects as needed.

Key Skills & Experiences

• Demonstrated strong PC skills including proficiency in a variety of softwar...