Job Description
Job Title
Assoc. Service Delivery ManagerSummary of the Role
As an Assoc. Service Delivery Manager in the Airports team, you'll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports. You'll play a key role in enhancing customer satisfaction by serving as the main point of contact for all service-related queries, concerns, and requests. Acting as the functional expert on Amadeus solutions, you'll stay actively engaged with assigned customers throughout their lifecycle, collaborating with internal teams to resolve issues and align service delivery with customer expectations.
In This Role You'll / Your Main Responsibilities
Incident Coordination: Manage and track customer issues, ensuring quick resolution and proper communication.
Problem Resolution: Identify recurring issues, log them, and work with internal teams to fix t...
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