Associate 3, Client Care

Sun Life

Full-time Taguig, Metro Manila Information and Record Clerks

Posted:

March 03, 2026

Location:

Taguig, Metro Manila, Philippines

Job Description

Job Description
 :Client Service Associate (CSA) for Inbound & Outbound Calls
Work Schedule: Monday – Friday; from 8 pm to 5 pm
Overview The CSA will primarily be responsible for responding to all types of inbound calls timely, accurately, professionally and courteously using the prescribed scripts and various Client Care systems. 
Work duties and responsibilities
Answers all types of telephone inquiries in a timely, accurate and courteous manner and ensures service levels are met;
Processes address change, updates contact information and card approvals with 100% accuracy and within agreed TAT;
Facilitates various requests/computations and ensures resolution of their complaints. Escalates as appropriate complaints beyond scope;
Provides excellent “front-line” service consistently over the telephone;
Logs all calls or updates call logs in the SalesForce CRM system accurately, completely, concisely within 24 hours a...
                

Apply for this Job

Submit your application for the Associate 3, Client Care position at Sun Life.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Taguig, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026