Associate Account Manager

About the role

As an Associate Account Manager focused on growth and retention, you will manage ongoing relationships with customers, ensuring high satisfaction while driving renewals and upsell/cross-sell opportunities. Reporting to the Head of Region (Carrier), this role has no direct reports and works closely with delivery, service and product teams. You will operate in a hybrid manner (two days per week in the office) and travel periodically to customer locations; no security clearance or shift work is required.

What you'll be responsible for

The key responsibilities of the role are listed below. These may change in response to your personal growth and business demands.

• Own the strategic management of assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives.
• Set long-term account strategies and plans that address client needs and i...