Associate, Claims, Asia

Primary Details
Time Type: Full time

Worker Type: Contingent Worker

The purpose of this role is to provide efficient and effective support to the Accident & Health and Motor claims team to ensure good relations with clients and intermediaries and that accurate records are established and maintained.

Your New Role:

• Provide claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
• Assist in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.
• Communicate claims file status and details with relevant parties to support effective customer service delivery.
• Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account info...