Associate, Client Management

Job Summary
The role is responsible for:
Deliver the highest quality client service for the client tier under FI or Corporate
Deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Key Responsibilities
Strategy
Targeted Improvements
Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiat...