Associate, Client Services (f/m/d)

Your Area of Work:
Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.

Your Responsibilities:
• Handle client enquiries and maintain log of client enquiries and complaints
• Identify the needs of prospective clients in assigned areas for settlement and custody
• Provide solutions to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company
• Effectively liaise with head office team located in Europe to resolve client inquiries.
• Visit and train clients occasionally
• Ensuring the internal control systems are in place and that office business processes comply with company policies

Your Profile:
• Minimum Bachelor’s Degree in Finance and/or Economics...