Home / Jobs / Associate, Customer & Agent Service Centre (candidates who are passionate about service excelle[...]
Posted:
June 07, 2026
Location:
kuala lumpur, kuala lumpur, Malaysia

Job Description

  • To attend walk-in customers/agents service needs promptly and professionally and process service request transactions as required.
  • To provide high quality service to customers and agents according to the service benchmarks and company’s guidelines.
  • Attend to walk-in customers/agents’ enquiries or service request on policy matters in a clear, accurate and timely manner. • Handle any issues or complaint from customers professionally and provide appropriate solutions to address the situation.
  • Ensure conservation of policy and retention of customers is observed when necessary • Answer procedural questions and quotes policy values and disbursement amount
  • Perform other administrative tasks such as reconciliation of the cheque balancing report, stamping duty report etc.
  • Ensure the Service Centre is always well-maintained and orderly • To attend tasks and enquiries escalations
  • Any ad-hoc duties as and when given by management

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Job Overview

Job Type: Full-time
Location: kuala lumpur, Malaysia
Posted: June 07, 2026
Deadline: July 17, 2026