Associate Customer Care Advisor

The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.

Essential Duties & Responsibilities


+ Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.

+ Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.

+ Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.

+ Attends training classes, initiates self-training, and demonstrates a...