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Associate Customer Care Advisor

Greenway Health
Full-time India, India Information and Record Clerks
Posted:
February 23, 2026
Location:
India, India, India

Job Description

Job Description

The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.


Essential Duties & Responsibilities

  • Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
  • Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.
  • Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.
  • Attends training classes, init...

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    Job Overview

    Job Type: Full-time
    Location: India, India
    Posted: February 23, 2026
    Deadline: April 04, 2026