Associate - Customer Relationship Manager

Job Title:

Associate Customer Relationship Manager

About Superset

Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Associate Customer Relationship Manager will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

Respond to customer queries via email and phone.
Understand client requirements and provide appropriate solutions using the platform.
Follow up with customers to ensure timely issue resolution.
Maintain accurate records of customer interactions and reported issues.
Contribute to internal documentation, including FAQs an...