Associate Customer Relationship Manager

Overview

Primarily responsible to manage the relationship of a portfolio of Privilege Banking (PB) customers in their daily transaction and service requests. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times.

KEY PRODUCTS

• Investment Products – i.e. Unit Trust, Amanah Saham Nasional Berhad funds, Dual Currency Investment, Bonds, Structured Investment and Equity Linked Investment
• Bancassurance
• Credit Cards
• Deposits (CASA & Fixed Deposits)
• Other Consumer Loans (Personal Loan & Mortgage)

KEY RESPONSIBIITIES

• Sales and Service Management
  • Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT
  • Actively identify and pursue sales opportunities ...