Associate, Customer Service Assessment & Qualifications

**Job Title: Associate, Customer Service Assessment & Qualifications**

**Location:** Pearson Manila

**Office Address:** 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City

**Work Setup:** _Purely on-site_

**Schedule:** UK working hours, with the possibility of **weekend shifts**

**Employment Type:** _Seasonal hiring_ , with potential for **extension** or **movement to another Line of Business (LOB)** that may offer regularization

**Job Description:**

This role is for a customer‑focused **Associate, Customer Service Assessment & Qualifications** in a fast‑paced Associate Helpdesk call center, supporting Assessment Associates via phone, chat, and email. The position is critical to Pearson Qualification Services, ensuring issues are resolved quickly and professionally while delivering a positive customer experience. Success in the role requires strong communication, empathy, probl...