Associate - customer service

About Go Nanny
Go Nanny is a hyper-growth consumer tech startup on a mission to revolutionize the childcare and domestic assistance space in India. Backed by renowned Angel Investors and top-tier VCs, we are building a reliable, high-quality ecosystem that seamlessly connects families with trained, professional nannies.
We do not just provide a service; we position ourselves as a trusted partner in the journey of parenthood. We are scaling rapidly and actively building the foundational teams that will drive our next phase of exponential growth. At Go Nanny, you won’t just be an employee—you will be a builder shaping the future of organized childcare in India.
The Role
As an Associate – Customer Service, you are the heartbeat of Go Nanny’s operations. You will not just be handling calls; you will be acting as a trusted consultant for anxious parents and a career counselor for nannies. Your primary responsibility is to understand the deeply personal pain points of families, c...