Associate, Customer Service

Job Purpose:

The role holder ensures customer service delivery levels are as per the Bank's prescribed standard, customer satisfaction and retention.

Key Responsibilities:

• Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.
• Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
• Ensuring the completion of all Account opening Documentation and following up on deficiencies.
• Facilitating customers' access to lockers.
• Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales.
• Responding to all written and oral complaints and enquiries received from customers.
• Handling of internal mail.
• Cross-selling the Bank's range o...