Associate Customer Service Representative, B2B

**Associate Customer Service Representative, B2B**

_Work Mode: Remote_

**Location: ** Remote - Kohler, WI _(must live within 75 miles of 53044 - Sheboygan, WI)_

**Opportunity**

The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.

**Specific Responsibilities**

+ Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
+ Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, ...