Associate - Customer Success

● Engage proactively with customers using the engagement model (based on customer segment) laid out

● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases ● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit

● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)

● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed

● Work with Program Manager (C...