Associate Customer Support Process Analyst (Quality and Insights)

Overview

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. The Associate Customer Support Process Analyst (ACSPA) plays a key role within the Quality Team, driving data-driven quality governance and continuous improvement across Customer Support (CS). This position blends quality assurance discipline with analytical and problem-solving skills to detect performance patterns, investigate root causes, and e...