Associate, Delinquency Management (Internal Collections)

The Associate, Customer Intelligence & Operations (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR.MAIN DUTIES & RESPONSIBILITIES:

Determine which factors are affecting the debtor’s responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.

Receives the clients credit or cash payments, prepares their receipts and processes the payment’s, on the day same day it is received, in Oriental Bank’s internet payment system.

Transcribes all of the payment collections performed in the collection information system.

Prepares maintenance documents in order to update the client’s information on the system. Such as the residency address, work address and/or telephone changes.