Associate, Digital Channel Fulfilment Team Specialist - Business Care, CSH, Group COO

DBS Bank

Full-time Singapore, Singapore Business Operations Specialists

Posted:

June 04, 2026

Location:

Singapore, Singapore, Singapore

Job Description

                    Associate, Digital Channel Fulfilment Team Specialist - Business Care, CSH, Group COO-(WD81878)Responsibilities
Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
Perform proper follow up to ensure resolution within SLA.
Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
Provide support on IDEAL forms enquiries/clarifications/rejections.
Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
Any other tasks/duties that may be assigned.
Requirements
Customer-centric, with at least 3 years of working experience in Call Ce...
                

Apply for this Job

Submit your application for the Associate, Digital Channel Fulfilment Team Specialist - Business Care, CSH, Group COO position at DBS Bank.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Singapore, Singapore

Posted: June 04, 2026

Deadline: July 14, 2026