Associate Director, Customer Centres

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

Lead a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service, driving high CSAT for customers and Life Planners. Champion digital adoption, agile practices, and shift from transactional to advisory engagements with personalized solutions. Operate as a unified frontline, ensuring compliance and enhancing healthcare steerage. Upskill branch staff into advisory roles such as New Business Amb...