Associate Director - Field Services

Join to apply for the Associate Director - Field Services role at NTT DATA North America .

Location: Reynosa, Tamaulipas, Mexico. This position requires travel up to 25% domestically or internationally.

• Direct the Field Service Team to achieve quality, SLA, and customer satisfaction results, including scheduling, development, and overall quality.
  • Develop Personnel
  • Conduct Client Field AHOD Meeting
  • Team 1 on 1 Sessions
  • HR Onboarding / Off boarding
• Provide direct supervision to a global team of professional-level members.
• Monitor SLA performance, program implementations, and customer service improvement programs, coordinating with client delivery executives and program owners on daily, weekly, and monthly priorities and projects.
• Conduct daily “Plan of Day” calls with regional lead technicians, monitor SLA performance by enterprise &...