Associate Director, Frontline Enablement and Knowledge Management

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. 

We’re looking for a strategic, influential, and customer‑obsessed leader to shape how frontline teams across Optus are enabled, informed, and empowered. As the Associate Director, Frontline Enablement and Knowledge Management, you’ll play a critical role in giving our frontline the clarity, capability, and confidence they need to deliver incredible customer experiences.

This role is perfect for someone who thrives in complex environments, builds strong cross‑functional relationships, and knows how to turn information into action. You’ll lead the strategy, governance, and evolution of how knowledge, communications, and enablement come to life across all frontline channels.

What You’ll Do