Associate Director, Membership & Community Experience

Position Associate Director, Membership & Community Experience

Miles Nadal JCC 750 Spadina Ave Toronto, ON M5S 2J2

Reporting Reports to: Chief Experience Officer

Summary The Associate Director of Membership & Community Experience will lead the Membership and Community Experience teams, driving member acquisition, engagement, retention and operational excellence to achieve financial outcomes for the MNJCC fitness centre. The role involves strategic planning, team development, customer experience management, and cross‑departmental collaboration.

Schedule Full‑time, 37.5 hours per week. Regular schedule with some evening and weekend work required. In‑person, on‑site role.

Responsibilities

Lead vision, strategy and day‑to‑day leadership for Membership and Community Experience teams.

Develop, implement and evaluate member acquisition, engagement and retention strategies.

Build a culture of accountability, collaboration ...