Associate Director, Policy Administration Services

Sun Life

Full-time Hong Kong, Kowloon Other Management Occupations

Posted:

March 02, 2026

Location:

Hong Kong, Kowloon, Hong Kong

Job Description

Job Description
 :Job ResponsibilitiesDrive team to maintain and excel service levels with continuous performance improvement
Leverage and synergize resources across the team with process streamline and automation to achieve effective and robust operating model
Generate ideas with execution plan to enhance operational deficiency and client experience
Collaborate with multi-business units and achieve departmental / company targets
Build MIS and monitoring reports by studying data and trend and drive for process / service enhancements
Provide training and coaching to subordinates to cope with business and market needs
Supervise team to meet the operation targets with updated procedures and manuals for operational sustainability
Support daily operations of policy administration to maintain service level
Lead and drive team to adapt changes with flexibility and competence
Support ad-hoc project when re...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026