Associate Director - QTS Fixed Income Production Services Support (Capital Markets)

What is the opportunity?

We are seeking an experienced highly motivated Production Services Support Analyst for our fast‑paced Capital Markets, QTS, and Fixed Income Production Application Support team.

What will you do?

• Work with a team of production support analysts in Toronto providing world‑class High‑Touch Trading Floor Support to the Fixed Income Rates and Credits Desks, ensuring the highest levels of service.
• Operate as a Player, bringing to the table a mix of hands‑on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, upstream and downstream flows.
• Superior major incident management experience is critical.
• Manage production, acting as an escalation point for operational teams leading in incident response, problem management, and root‑cause analysis.
• Be a self‑starter, owning day‑to‑day operational support services, driving pro...