Job Description
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
We are looking for a data-driven, relationship-oriented Associate Engagement Manager to join our 8x8 Professional Services Go-To-Market team.
In this role, you won't be making cold calls to strangers. Instead, you will be a whitespace specialist, utilizing internal customer profiles, health scores, and usage insights to identify existing clients who would benefit from our Recurring Services portfolio. You are the bridge between a customer using our 8x8 platform and a customer mastering it through our valued services offers such as Service Advantage, Service Management, Training Subscription, Technical Account Manager (TAM), and continuous optimization offers.
The Mission: Move our customers from Self-Managed to 8x8 Services Optimized.
Core Responsibilities
- Data-Drive...
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