Associate Governance & Operational Excellence Specialist

Associate Governance & Operational Excellence Specialist

Process Gap Identification & Optimization

Assist in spotting process gaps and inefficiencies using simple data checks and stakeholder input.

With mentorship, reference ITIL, ISO9001, and ISO/IEC20000 guidance to understand and suggest better practices.

Propose low‑risk, high‑impact improvements; help track actions and outcomes.

Process Mapping & Documentation

Help create and maintain AS‑IS and TO‑BE process maps for incident, problem, change, and request.

Draft workflows, RACI, basic controls/KPIs, and handover points with senior guidance.

Maintain SOPs, runbooks, work instructions, and governance docs for operational consistency.

Contribute to small CSI initiatives aligned with team goals.

Apply basic Lean/Six Sigma (DMAIC) concepts (with coaching) to improve speed and quality.

Track simple outcomes: time saved, MTTR trends, SLA a...