Associate, HR Shared Service

The Associate, HR Share Service, works under general direction and acts as a trusted People First (Ford’s HR support team), responsible for supporting the administration and resolution of HR issues from employees (mainly Thai's hourly), including employee inquiries, benefits, onboarding/offboarding, compliance, and employee data management. This role ensures timely, consistent, and compliant handling of HR operational tasks such as managing employee data, assignment changes, and staffing compliance. Deploy automation solutions using tools such as Power Tools (Power BI, Power Apps, Power Automation), and Data tools (Qliksense, Alteryx, Pega). The role also supports the maintenance of accurate and confidential records and data related to HR matters.

+ Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
+ Monitor HR Shared Service KPIs (e.g., first conta...