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Associate II, Complaints

IN19 Alcon Laboratories (India) Pvt Ltd Company
Full time Bengaluru, Karnataka Business Operations Specialists
Posted:
June 04, 2026
Location:
Bengaluru, Karnataka, India

Job Description

  • Process case files according to Standard Operating Procedures (SOP).
  • Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact.
  • Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives.
  • Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s).
  • Review potential complaint data received via safety system(s) and other methods, as required.
  • Is cognizant of, and works efficiently within applicable time zones.
  • Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
  • Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement pr...

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    Job Overview

    Job Type: Full time
    Location: Bengaluru, India
    Posted: June 04, 2026
    Deadline: July 14, 2026