Associate It Comm Eng

**JOB DESCRIPTION**
**Primary accountabilities**:
- Telephony System and Contact Center administration and monitoring
- Coordinate with the Global IT Service Desk to effectively resolve LAN/WAN/Telephony issues within our predefined service levels
- Maintain and administer user and telephone accounts according to our standard operating procedures
- Use Genesys Cloud to monitor and maintain maximum system performance levels
- Stay ahead of new Genesys Cloud CX system features, and recommend future solutions to our Innovation Lab.
**Job Qualification**
- Bachelor's degree in Computer Science or related area
- ** Experience with Genesys Cloud administration and end-user operational support**:
- Experience in network communication and/or telecommunications systems
- Or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities
**Knowledge, skills and abilitie...