Associate IT Operations Technician

About the Role

Valmont Industries is seeking a detail-oriented and proactive Associate IT Operations Technician to join our Nerve Center team. This role is pivotal in ensuring the smooth operation of our global IT ecosystem, supporting both on-site and remote users, and driving continual service improvement.

Responsibilities

• Execute day-to-day IT operations, alarm triage, and incident response.
• Monitor system health and performance using observability tools.
• Collaborate with internal teams and external vendors to deliver reliable IT services.
• Participate in major incident management and post-event analysis.
• Maintain and develop SOPs, troubleshooting guides, and technical documentation.
• Support network audits, configuration backups, and recovery processes.
• Track and document system issues using the company's ticketing system.

Experience & Qualifications

• 3–10 years of IT infrastru...