Associate L1 (Start ASAP)

Handle customer calls professionally, resolve issues promptly, and maintain excellent communication and teamwork skills in a call center environment.

Your Role

Key responsibilities include:

• Professionally handle incoming calls from customers and ensure prompt and thorough issue resolution.
• Demonstrate patience and maintain a pleasant, professional tone in all customer interactions.
• Listen attentively to customer needs and concerns, showing empathy and building rapport.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work, including appropriate account notation.
• Track, document, and retrieve information in the call tracking database.
• Ensure service delivery meets contractual Key Performance Indicators (KPIs).
• Participate in activities designed to improve customer satis...