Associate Lead - People Assist

Primary Details

Time Type: Full time

Worker Type: Employee

Responsibilities

• Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS).
• Administering People related transactions and workflows.
• Perform outbound calls to employee/manager for tier 2 concerns or complex issues.
• Utilises available systems and tools to process transactions and workflows.
• Liaising with centres of excellence to provide answers for employees.
• Answering incoming calls/emails enquiries relating to people services.
• Ensuring that all calls/queries are answered in a prompt and professional manner.
• Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement.
• Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform manag...