Associate Manager- Account Management (1SS) | Hybrid Work Setup

RESPONSIBILITIES: Lead the team to engage and build a healthy relationship with assigned portfolio brands to enhance the partnership between Zalora and brand Monitor any issues and problems faced by brands and deal with complaints to maintain trust  Interact with stakeholders from different teams to ensure the brand receive adequate support so that all operational SLAs are well maintained creating a good 1SS experience Ensure the Key Account team monitors the performance of the onboarded brands to achieve sales target, e.g.

cross sell VAS, open new expansion channels to maximize opportunities Constantly willing to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brands to adopt new tools and features to drive customer engagement and retention  Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional team support, e.g.

new service projects requested by brands...