Associate Manager, Customer Fulfillment

While there is a pre-identified candidate for this position, we encourage all interested applicants to apply.

ABOUT THE ROLE

The purpose of this role is to lead and manage Customer Fulfillment for the Northern Cluster, ensuring service level performance, operational excellence, and consistent execution of the multiple activities needed to support customers / markets needs into the Order To Delivery E2E flow to maximize sales reducing the cost to serve (according to SCJ resources/capacities/costs).

The Team Lead is responsible for day-to-day people leadership, workload prioritization, issue resolution, and performance management. This position and most of their direct reports are in BA – Argentina, being the liaison for all order management status for Mancoms/Sales/Logistics/Supply Chain local leaders.

This position reports to the Customer Fulfillment Director and works in close collaboration with Centralized Team (back-office structure), COE and other...