Associate Manager, IT

Thermo Fisher Scientific

Full-time India, India Other-General

Posted:

March 03, 2026

Location:

India, India, India

Job Description

Lead, mentor, and develop a team of application support analysts and engineers 
Conduct performance reviews, goal setting, and career development planning 
Manage workload distribution, on-call/shift coverage, and team capacity 
Own day-to-day support for enterprise and business applications. 
Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request Management 
Drive root cause analysis and permanent fix implementation for recurring application issues 
Monitor application health, performance, and availability against SLAs 
Coordinate application deployments, upgrades, patches, and maintenance activities 
Act as an escalation point for business-critical application issues 
Build strong relationships with business partners and ensure clear communication of status and risks 
Manage third-party vendors and application support partners to meet contractual SLAs 
            

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Job Overview

Job Type: Full-time

Location: India, India

Posted: March 03, 2026

Deadline: April 12, 2026