Associate Manager

What you'll focus on

Process Optimization & Documentation

• Manage continuous improvement projects striving to improve operational North Star KPIs such as, but not limited to FHR, PC1$, manpower productivity
• Maintain documentation control by consolidating operating plans into a central database via the Change Request Form (CRF) process.
• Review, update, and create Standard Operating Procedures (SOPs) to improve operational efficiency.

• Support initiatives focused on service improvement through detailed process documentation.
• Assist Customer Service and Commercial teams in ensuring operational compliance for third-party or client audits, such as ISO audits.

• Act as a key liaison between technology and product teams to ensure seamless coordination for new feature rollouts and process changes.
• Gather requirements from operational, prod...