Associate Manager of Customer Operations

Lead customer operations at DECIEM as a Customer Experience Associate Manager in Toronto. This role emphasizes supply chain expertise and quality customer service.
You will manage logistics, chargeback validation, and financial coordination, focusing on delivering exceptional service levels. Your keen attention to detail and operational skills will drive efficiency across the order lifecycle, ensuring that inventory aligns with customer demand. Strong communication will facilitate effective collaboration with various teams, including finance and replenishment.
Key Responsibilities:
• Manage order lifecycle from receipt through invoicing
• Ensure customer order accuracy and timely processing
• Provide updates to B2B clients on order fulfillment
• Collaborate with logistics to maintain shipping schedules
• Tackle and resolve shipment issues promptly
Requirements:
• At least 2 years of experience in logistics or supply chain
• Excellent organizational and det...