Associate Manager

Locad
Full-time Philippines, Philippines Other-General
Posted:
March 04, 2026
Location:
Philippines, Philippines, Philippines

Job Description


What you'll focus on


1. Client Support & Escalation Management
  • Serve as the primary POC for client inquiries, support requests, and escalations.
  • Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate.
  • Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence.
  • Handle critical escalations that could impact fulfilment, brand reputation, or financials.
  • 2. Account Success Management
  • Build strong merchant relationships and serve as their trusted advisor.
  • Monitor fulfilment SLAs (e.g., on-time dispatch, and order cancellations) and work proactively to address service gaps.
  • Ensure all operations and billing comply with contract terms and SOPs.
  • Conduct Monthly & Quarterly Business Reviews (MBRs & QBRs) to analyze sales trends, fulfilment performance, shipping efficiency, and financials.
  • Identi...
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    Job Overview

    Job Type: Full-time
    Location: Philippines, Philippines
    Posted: March 04, 2026
    Deadline: April 13, 2026