Associate Manager

Locad

Full-time Philippines, Philippines Other-General

Posted:

March 04, 2026

Location:

Philippines, Philippines, Philippines

Job Description

What you'll focus on 
1. Client Support & Escalation Management
Serve as the primary POC for client inquiries, support requests, and escalations. 
Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate. 
Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence. 
Handle critical escalations that could impact fulfilment, brand reputation, or financials. 
2. Account Success Management
Build strong merchant relationships and serve as their trusted advisor. 
Monitor fulfilment SLAs (e.g., on-time dispatch, and order cancellations) and work proactively to address service gaps. 
Ensure all operations and billing comply with contract terms and SOPs. 
Conduct Monthly & Quarterly Business Reviews (MBRs & QBRs) to analyze sales trends, fulfilment performance, shipping efficiency, and financials. 
Identi...
                

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Job Overview

Job Type: Full-time

Location: Philippines, Philippines

Posted: March 04, 2026

Deadline: April 13, 2026