Associate Manager, Technical Support

**About the Job**

The Global Support Services organisation is looking for an Associate Manager for our hybrid cloud division to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing excellent service for our enterprise customers. You'll work with your peers around the world to guide initiatives and continually develop technical team members. As an Associate Manager, you'll need to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving customer experience.

**What will you do**

+ Manage the front-line Technical Production Support team covering Red Hat's hybrid cloud infrastructure portfolio of offerings, including Red Hat Enterprise Linux (RHEL), Red Hat OpenShift, Red Hat OpenStack Platform, Red Hat Virtualization, etc.
+ Oversee the day-to-day activities of technical teams consisting of junior to senior technical support enginee...