Associate

Join Wipro Philippines Inc. as an Associate L1 to manage inbound customer calls, deliver excellent service, and build client relationships.

Your Role

Here’s what you will be doing:

• Handle inbound and outbound calls according to defined quality, standards, policies, and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns, and complaints, and provide first-time call resolution.
• Escalate calls to the proper parties following proper protocols.
• Ensure compliance with all company policies and procedures.
• Keep oneself updated, aware of, and compliant with all Company policies and procedures, including Information Security Management Systems.
• Keep all company information, including customer information, confidential and secure.

About You

The co...