Associate Omnichannel Customer Experience Partner

Associate Omnichannel Customer Experience Partner

• Support content adaptation, coordinating with agencies, the lab, marketing proteges, or interns as needed.
• Create new materials/assets/content independently using Canva or by liaising with the lab, with minimal guidance on layout, references, mandatories, and dismissals (e.g., patient booklets, local TAE videos, invitations).
• Support newsletter development (OCE-P) and system OCE-D setup for locally deployed newsletters.
• Handle the entire Veeva submission process for content approval, including creating, uploading, and following through on submissions.
• Configure the OCE-D system to schedule and deploy email campaigns, including configuring personalized sender profiles, email subject lines, and analytics.

Support the creation of content for EHE (HCP portal, virtual events, and video hosting).

• Campaign Execution and Monitoring:
• Coo...